Salesforce Lead Assignment and SLA Metrics
Monitor Average Response Time
Are all your valuable leads and important cases being attended to promptly?
Upon assignment of any record you can have SuperRoundRobin trigger an SLA. When a specific action is performed on that record (like changing the status) the Time To Response will be logged and can be viewed in a report.
Spot Your Good and Bad Performers
See the data broken down by user
Every company has a team metrics and KPIs dashboard. One of the most powerful are leaderboard-style reports showing who's doing great (and who's doing not-so-great!).
99.9
% SLA Met
Set team-wide SLA goals to convert more leads and improve the experience for your customers
