Salesforce Lead Assignment and SLA Metrics
![response_time](https://superroundrobin.com/wp-content/uploads/response_time.png)
Monitor Average Response Time
Are all your valuable leads and important cases being attended to promptly?
Upon assignment of any record you can have SuperRoundRobin trigger an SLA. When a specific action is performed on that record (like changing the status) the Time To Response will be logged and can be viewed in a report.
Spot Your Good and Bad Performers
See the data broken down by user
Every company has a team metrics and KPIs dashboard. One of the most powerful are leaderboard-style reports showing who's doing great (and who's doing not-so-great!).
![performers](https://superroundrobin.com/wp-content/uploads/performers.png)
99.9
% SLA Met
Set team-wide SLA goals to convert more leads and improve the experience for your customers
![missed sla](https://superroundrobin.com/wp-content/uploads/missed-sla.png)